Principles of Performance
At Hendrick Medical Center we promote an environment where our patients expect outstanding care and professionalism. With that in mind, Hendrick uses the Principles of Performance to describe the qualities a Hendrick employee should display. This is just one example of how we encourage our employees to be involved in our pursuit of excellence. Whether or not you care for patients directly, as an employee of Hendrick Medical Center you will impact their care. The Principles of Performance reflect our employees’ commitment to providing excellent care, possessing a compassionate and professional demeanor and the willingness to embrace the Hendrick mission statement.
We are here to serve our customers by meeting their needs with utmost care and courtesy. This commitment is reflected in our positive behavior.
We consider our customers’ expectations in how we present ourselves and our work environment. This commitment is reflected in our manner, expression and concern.
We greet everyone with a smile, make eye contact, address everyone by name when possible, introduce ourselves and always wear our name badge. This commitment is reflected in our friendliness and respect.
Commitment to Co-Workers
We are linked by a common purpose: serving our patients, our community and one another in a Christian environment. This commitment is reflected in our respect and service to each other.
We are committed to understanding our customers so we may fully understand their needs. This commitment is reflected in our verbal and non-verbal messages.
We recognize that time is very valuable to our customers. This commitment is reflected in our prompt service, communication and compassion.
We understand the importance of our customers’ right to privacy and modesty. This commitment is reflected by maintaining a secure, respectful and trusting environment.
We recognize that our patients and customers deserve the highest quality service we can provide. This commitment is reflected in our dedication to ALWAYS making quality the highest priority.
Respectfulness and Equal Treatment
We respect diversity and treat all people equally without regard to position. This commitment is reflected in the equal treatment, genuine care and respect for our customers and each other.
We all share in the responsibility of maintaining a safe and clean environment. This commitment is reflected by our personal leadership, actions and attitudes.
Sense of Ownership
We take pride in what we do for our customers. This commitment is reflected by the recognition that our work is a reflection of ourselves.
Sense of Mission
We are committed to our mission statement, which emphasizes Christian service in all we do. This commitment is reflected by our efforts to promote the mental, spiritual and physical health of our customers.