Important Information for Patients with
Blue Cross Blue Shield of Texas Insurance
Ensuring that patients receive the care they need is our main priority, and we recognize many of the patients with BCBS commercial health insurance may still want to receive care through Hendrick. It is important to know that since Hendrick is out-of-network with BCBS, access for BCBS members has changed. Please, do not put off going to your doctor. Get the care you need.
Here is some important information for continuing to receive care at Hendrick:
- BCBS cannot restrict your access to emergency care. Every member of our community has full access to the Hendrick Emergency Department.
- Patients whose primary health insurance is a BCBS commercial plan will possibly pay more for their care at Hendrick and with their physicians. As patients, you will have access to your out-of-network benefits, which increases your personal financial responsibility.
- Patients who are Medicare primary, and have a BCBS Medicare supplement plan are not affected by the out-of-network status.
- BCBS members should verify their out-of-network benefits by calling the number on the back of their insurance card.
Please talk to your doctor or care provider about your care plan.
Patients scheduled for or receiving certain services only available in the area at Hendrick may be able to continue their care as planned, at in-network benefit levels. Discuss your circumstances with your doctor, and call the phone number on your BCBS insurance card to confirm approval.
Consider alternative health plans.
We are in-network with several other major insurance companies where competitive rates are available. Talk to your employer or broker about your options. Click here for a full list of insurance companies with in-network access to Hendrick.
Medicare supplements are NOT affected.
If your primary insurance is Medicare and you have a Blue Cross Medicare supplement plan, you are NOT affected by this issue. Your copays and deductibles are unchanged.
Emergency room visits are covered at in-network levels…although BCBS may verify the care is emergent.