Important Information for Patients
Blue Cross Blue Shield of Texas Insurance
Ensuring that patients receive the care they need is our main priority, and we recognize many of the patients with BCBS commercial health insurance may still want to receive care through Hendrick. It is important to know that since Hendrick is out-of-network with BCBS, access for BCBS members has changed. Please, do not put off going to your doctor. Get the care you need.
Here is some important information for continuing to receive care at Hendrick:
- BCBS cannot restrict your access to emergency care. Every member of our community has full, in-network access to the Hendrick Emergency Department, and BCBS members will not have to pay extra for their care.
- Without a new contract, patients with BCBS commercial health insurance will possibly pay more for their care at Hendrick and with their physicians. As patients, you will have access to your out-of-network benefits, which increases your personal financial responsibility.
- BCBS members should verify their out-of-network benefits by calling the number on the back of their insurance card.
Please talk to your doctor or care provider about your care plan.
Patients scheduled for or receiving certain treatments during this out-of-network period may be able to continue their care as planned, at in-network rates. For more information on Continuity of Care benefits, call the phone number on your BCBS insurance card.
Consider alternative health plans.
We are in-network with several other major insurance companies where competitive rates are available. Talk to your employer or broker about your options. Click here for a full list of insurance companies with in-network access to Hendrick.
Medicare supplements are NOT affected.
If your primary insurance is Medicare and you have a Blue Cross Medicare supplement plan, you are NOT affected by this issue. Your copays and deductibles are unchanged.
Emergency room visits are covered as in-network…although BCBS will have to verify the care is emergent.